FAQ
1.Are you Trading or Factory ?
We are factory, Big quantity order is avaiable to us and the delivery time can be guaranteed
2.How Can I get contact with you about quotation?
We usually quote within 24 hours after we get your inquiry online because of the time difference.
For urgent condition, please call email us so that we will regard your inquiry priority.
3.How can I get a sample to check your quality?
After price confirmation, you can require for samples to check our quality. If you need the
samples, you need pay the express fee, but it will be refundable after order confirmation
when your products amount is more than USD10,000.
4.What information you need to provide for a accurate quotation?
1. Lifting capacity.
2. Lifting height.( hook center to ground)
3. Power supply (Voltage)
4. Span (rail center to rail center)
5. Working condition: which material to lift? temprature?
6. Would be better if you have drawings of your plant.
5.What about the lead time for mass production?
Hoestly, it depends on the order quantity and specification and the season you place the order.
About 15-20 days will be finished. Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products at your country .
6.What is your terms of delivery ?
We accept EXW,FOB,CFR,CIF,etc. you can choose the one which is the most convenient or cost effective for you .
7.Which payment terms will you receive ?
T/T, Western Union
8.How long is the warranty ?
The whole machine of all our products have 12 months warranty, and we supply free maintenance within warranty period.
Low charge for continue maintenance when warranty is expired
